AITUOS TECH provides a standard 12-month warranty for supplied products unless a quotation states a different period.
Warranty Scope
The warranty covers defects or functional issues that fall within the agreed supply condition. Warranty evaluation requires the exact product, order reference, fault description, and supporting evidence.
How to Request Warranty Support
- Provide the order or invoice reference
- Provide the full part number and serial number when available
- Describe the observed fault
- Include clear photos or test information
- Do not dismantle or modify the product before review
Exclusions
Damage caused by incorrect installation, improper voltage, unsuitable environment, physical damage, unauthorized modification, misuse, or external events may fall outside warranty coverage.
Resolution
After review, the resolution may include return inspection, replacement, repair coordination, refund, or another agreed commercial solution. The exact remedy depends on the product and transaction.